Design Leader in Boston, Massachusetts
Jen has spent over 20 years helping organizations optimize human-centered design to deliver customer value and gain business advantage. She currently leads Fidelity’s User Experience Research & Insights team. Her expertise is in scaling design and research capability across large agile organizations through democratization and the creation of design measurement, systems, and frameworks.
Jen has a B.F.A. in Architecture from the Massachusetts College of Art and Design.